bengalbet app Terms & Conditions

By accessing, browsing, registering on, or otherwise using the bengalbet app platform in any capacity, you unconditionally accept and agree to be bound by this Agreement, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference. These documents collectively form the entire agreement between you and bengalbet app.

This Agreement applies to all services provided by bengalbet app, including but not limited to: sports betting (cricket, football, racing, and all other available markets), casino games (slots, live dealer tables, instant-win games), and any other product or feature made available on the platform now or in the future.

Acceptance is indicated by any of the following actions:

• Completing the bengalbet app account registration process;
• Logging into an existing bengalbet app account;
• Making a deposit or placing a wager on the platform;
• Continuing to use the platform after a material update to this Agreement has been published and notified.

If you are accepting this Agreement on behalf of a legal entity, you represent that you have the authority to bind that entity to these terms. bengalbet app reserves the right to request proof of such authority at any time.

Use of the bengalbet app platform is subject to strict eligibility requirements. By registering, you warrant and represent that you meet all of the following criteria at all times during your use of the platform:

2.1 Minimum Age

You must be at least 18 years of age. bengalbet app operates a zero-tolerance policy on underage gambling. Players who are found to be under the age of 18 will have their accounts immediately suspended, all winnings forfeited, and deposits returned where practically possible. bengalbet app may report instances of underage gambling to relevant authorities.

We reserve the right to request age-verification documents — including but not limited to National Identity Card (NID), passport, or birth certificate — at any stage of registration or account operation. Failure to provide satisfactory documentation within the requested timeframe will result in account suspension.

2.2 Geographic Eligibility

bengalbet app is designed for players physically located in Bangladesh. You are solely responsible for ensuring that accessing and using online betting services is lawful in your specific location. bengalbet app makes no representations regarding the legality of its services in any jurisdiction outside of its intended operating territory.

2.3 Mental Capacity

You must be of sound mind and full legal capacity to enter into binding contracts at the time you accept this Agreement and at all subsequent times during your use of the platform. Accounts opened or operated while a player is under the influence of substances that impair judgment may be subject to review.

2.4 Prohibited Persons

The following persons are explicitly prohibited from registering or using bengalbet app:

• Individuals under 18 years of age;
• Individuals who have previously been self-excluded from bengalbet app or any affiliated platform;
• Employees, contractors, consultants, or agents of bengalbet app and its affiliated companies, including their immediate family members residing in the same household;
• Individuals acting as agents or proxies on behalf of prohibited persons.

To access the full range of bengalbet app services, you must complete the account registration process by providing accurate, complete, and current personal information. bengalbet app uses this information to verify your identity, process payments, and maintain the integrity of the platform.

3.1 Registration Requirements

During registration, you must provide:

• Your full legal name as it appears on your National Identity Card or passport;
• A valid, unique email address accessible only by you;
• A valid Bangladeshi mobile phone number (used for account authentication and SMS verification);
• Your date of birth (confirming you are 18 years of age or older);
• A secure password of your own choosing.

You warrant that all information provided at registration and at any subsequent point is truthful, accurate, and up to date. bengalbet app reserves the right to verify any information provided and to request supporting documentation at any time.

3.2 One Account Policy

Each individual player is strictly permitted to hold one (1) active bengalbet app account at any given time. Opening multiple accounts — whether using different email addresses, phone numbers, payment methods, or device identifiers — is a material breach of this Agreement. bengalbet app employs automated and manual systems to detect duplicate accounts. Where duplicate accounts are identified:

• All duplicate accounts will be permanently closed;
• All bonuses and promotional winnings across all duplicate accounts will be forfeited;
• bengalbet app reserves the right to retain any deposits in duplicate accounts pending investigation;
• The player may be permanently banned from the platform.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your bengalbet app account credentials, including your username, password, and any two-factor authentication codes. You must not share your account credentials with any other person under any circumstances. bengalbet app will never ask you for your password via email, live chat, or any other communication channel.

If you suspect that your account has been accessed without your authorisation, you must contact bengalbet app support immediately at [email protected]. bengalbet app will not be liable for any losses resulting from unauthorised access to your account where you have failed to take reasonable steps to maintain the security of your credentials.

3.4 KYC Verification

bengalbet app operates a Know Your Customer (KYC) programme as part of its commitment to platform integrity and player protection. KYC verification may be requested at any time, including at registration, before processing a withdrawal, or during routine account review. Requested documents typically include government-issued photo identification and proof of payment method ownership. Accounts that do not complete KYC within the stipulated timeframe may have withdrawal functionality suspended until verification is satisfactorily completed.

All financial transactions on bengalbet app are conducted in Bangladeshi Taka (BDT). bengalbet app supports a range of deposit and withdrawal methods tailored to the Bangladesh market, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and select Bangladeshi bank transfer services.

4.1 Deposits

The minimum deposit amount at bengalbet app is ৳500 via all supported mobile banking methods. There are no deposit fees charged by bengalbet app on standard transactions; however, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges. Deposits are credited to your bengalbet app wallet promptly upon confirmation from the payment provider. bengalbet app is not responsible for delays caused by third-party payment processors.

All deposits must originate from a payment method registered in your own name. Deposits from third-party accounts — including accounts belonging to family members — are not permitted and may result in account suspension pending investigation.

4.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit, where operationally possible. bengalbet app aims to process verified withdrawal requests to bKash and Nagad within the same business day. Processing times may be longer for bank transfers or card withdrawals. bengalbet app reserves the right to conduct additional verification checks before processing any withdrawal request.

Conditions that may delay or prevent withdrawal processing include:

• Incomplete KYC documentation;
• Active bonus wagering requirements that have not yet been met;
• Suspected fraudulent activity or terms violation under review;
• Technical issues with the player's nominated payment method.

4.3 Currency & Conversion

bengalbet app operates exclusively in BDT. There are no currency conversion fees applied by bengalbet app. Players are responsible for any currency conversion fees applied by their own bank or payment provider when funding their account from a non-BDT source.

All bets placed on bengalbet app are subject to the specific rules applicable to the relevant sport, event, and market type. Players are responsible for understanding the rules applicable to any market before placing a bet. Ignorance of the applicable rules does not constitute grounds for a bet cancellation or refund.

5.1 Bet Placement

A bet is not accepted until you receive a confirmation reference number from bengalbet app. In the event of a technical error during bet placement — such as a system outage, connection failure, or display error — bengalbet app reserves the right to void any affected bet and return the stake to the player's account. We are not liable for bets that fail to register due to connectivity issues on the player's end.

5.2 Odds & Pricing

bengalbet app quotes all odds in decimal format by default, with alternative formats available in account settings. Odds are subject to change at any time before a bet is confirmed. The odds displayed at the time you submit your bet selection are not guaranteed until the bet confirmation reference is issued. In the event of a palpable error in odds — where an obvious pricing mistake has occurred — bengalbet app reserves the right to void the bet or settle it at the correct odds, at its sole discretion.

5.3 Void Markets & Abandoned Events

A market may be declared void and all bets refunded in the following circumstances:

• An event is abandoned, postponed, or cancelled without being rescheduled within 24 hours (48 hours for cricket Test matches);
• The event does not commence within the scheduled start window;
• A palpable pricing error is identified before or after the event;
• Official results are overturned or disqualified by the governing body;
• Force majeure events prevent the event from concluding under normal conditions.

For BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures, cricket-specific Duckworth-Lewis-Stern (DLS) method outcomes are recognised as official results for all relevant bet types. bengalbet app follows the official rulings of ICC and BCB as the governing authorities for cricket match outcomes.

5.4 Live Betting

Live (in-play) betting markets may be suspended at any time without notice during an event due to significant match developments, data feed interruptions, or trading risk management requirements. bengalbet app shall not be liable to players for missed live betting opportunities arising from temporary market suspension.

bengalbet app offers welcome bonuses, deposit match promotions, free bet credits, cashback offers, and seasonal promotions aligned with major cricket tournaments and Bangladeshi calendar events including BPL season, Eid, Pohela Boishakh, and the ICC T20 World Cup. All promotions are subject to individual terms and wagering requirements published on the relevant promotion page at the time the offer is active.

6.1 General Bonus Terms

• Bonuses are awarded at bengalbet app's sole discretion and may be modified, suspended, or withdrawn at any time without prior notice;
• Each promotion is intended for one (1) eligible player per household, IP address, device, or payment method — duplicate bonus claims constitute a breach of this Agreement;
• Bonus funds and free bet credits cannot be withdrawn directly; they must be converted to real money through the completion of applicable wagering requirements;
• Wagering requirements specify the number of times bonus funds must be wagered before withdrawal of any associated winnings is permitted. Specific multipliers are published on each individual promotion page;
• Bets placed on certain markets, game types, or at certain odds levels may not contribute to wagering requirement completion — full details are published per promotion;
• bengalbet app reserves the right to request proof of identity before crediting any bonus or processing any withdrawal of bonus-derived winnings.

6.2 Bonus Abuse

bengalbet app employs automated and manual monitoring systems to detect bonus abuse, including but not limited to: low-risk hedging strategies designed to circumvent wagering requirements, coordinated multi-account abuse, and use of automated betting software to clear bonuses. Where bonus abuse is identified, bengalbet app reserves the right to void all bonus funds and associated winnings, close the account, and retain any funds determined to represent the proceeds of bonus abuse.

bengalbet app maintains the integrity of its platform through active monitoring, player verification, and enforcement of its prohibited conduct policy. The following activities are strictly forbidden and will result in immediate account suspension, balance forfeiture, and may be reported to relevant authorities:

• Match fixing and insider information: Placing bets using material non-public information, or in connection with any agreement to fix, manipulate, or influence the outcome of any sporting event;
• Fraudulent deposits: Using stolen, fraudulent, or unauthorised payment credentials to fund a bengalbet app account;
• Chargebacks: Initiating a chargeback or payment reversal with your bank or mobile banking provider after using deposited funds for wagering — bengalbet app treats chargebacks as fraud and will pursue recovery through all available legal channels;
• Collusion: Coordinating with other players to gain an unfair advantage in any game, tournament, or promotional competition on the platform;
• Automated betting software: Using bots, scripts, artificial intelligence tools, or any automated mechanism to place bets, exploit odds inefficiencies, or interact with the platform without direct human input;
• Account sharing: Allowing any third party to access, operate, or wager on your bengalbet app account;
• Money laundering: Using bengalbet app as a mechanism to transfer, layer, or integrate funds derived from illegal activity. bengalbet app maintains anti-money laundering procedures and will report suspicious activity to appropriate authorities;
• Platform interference: Attempting to hack, reverse-engineer, disrupt, or otherwise interfere with the bengalbet app platform, its servers, or any connected third-party systems.

bengalbet app cooperates fully with law enforcement authorities in Bangladesh and internationally in relation to any investigation of prohibited conduct. Players found to have engaged in any of the above activities will be permanently banned and will forfeit all balances held in their account at the time of suspension.

bengalbet app reserves the right to suspend or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of this Agreement;
• Failure to complete KYC verification within the stipulated timeframe;
• Suspected fraudulent, abusive, or illegal activity;
• Chargebacks or payment disputes initiated by the player;
• Account inactivity for a continuous period of 12 months or more;
• Player self-exclusion request;
• Court order, regulatory directive, or law enforcement request.

8.1 Voluntary Closure

Players who wish to close their bengalbet app account voluntarily may do so by contacting our support team at [email protected]. Before closure, any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to the player's nominated payment method following completion of any outstanding verification requirements. Account closure requests are typically processed within 5 business days.

8.2 Inactive Accounts

An account is considered inactive if no login or wagering activity has been recorded for a continuous period of 12 calendar months. bengalbet app will send email notification to the registered address 30 days before applying an inactivity fee. An inactivity administration fee may be deducted from dormant account balances, as specified in the current fee schedule published on the platform. Players may reactivate their account at any time by logging in and completing any required re-verification.

8.3 Self-Exclusion

bengalbet app supports responsible gaming through its self-exclusion programme. Players who feel that gambling is negatively affecting their wellbeing may request a temporary cooling-off period (minimum 30 days) or permanent self-exclusion. Self-exclusion requests must be submitted in writing to [email protected]. During a self-exclusion period, the affected account cannot be reopened — even at the player's own request — until the exclusion period has fully elapsed. bengalbet app takes self-exclusion requests seriously and acts on them promptly. For more information, visit our Responsible Gaming page.

To the fullest extent permitted by applicable law, bengalbet app, its directors, officers, employees, agents, affiliates, game providers, and technology partners shall not be liable to any player for any of the following:

• Gambling losses: Any financial losses arising directly or indirectly from betting or gaming activity on the bengalbet app platform. All wagering is conducted at the player's own risk;
• Service interruption: Losses or missed opportunities arising from platform downtime, maintenance periods, connection failures, or data feed errors affecting live betting markets;
• Third-party failures: Delays, errors, or losses caused by third-party payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any bank), game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, or others), or data suppliers;
• Unauthorised account access: Losses arising from unauthorised access to a player's account where the player has failed to maintain reasonable credential security;
• Force majeure: Any failure to perform obligations arising from events outside bengalbet app's reasonable control, including natural disasters, government actions, power failures, cyber attacks, or civil unrest.

bengalbet app's total aggregate liability to any individual player, under any circumstances, shall not exceed the total real-money deposits made by that player to bengalbet app in the 30 calendar days immediately preceding the event giving rise to the claim.

Nothing in this Agreement excludes or limits bengalbet app's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

bengalbet app reserves the right to amend, update, or replace any part of this Agreement at any time. Material changes to the Agreement will be communicated to registered players via email to the registered address and/or via a prominent notice displayed on the bengalbet app platform prior to the changes taking effect.

Your continued use of the bengalbet app platform after any amendment has been published and the specified notice period has elapsed constitutes your acceptance of the revised Agreement. If you do not agree to the amended terms, you must cease using the platform and request account closure before the effective date of the changes.

10.1 Severability

If any provision of this Agreement is found by a court or competent authority to be invalid, unenforceable, or illegal, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

10.2 Waiver

No failure or delay by bengalbet app in exercising any right or remedy under this Agreement shall constitute a waiver of that right or remedy. A waiver of any breach of this Agreement shall not be construed as a waiver of any subsequent breach.

10.3 Entire Agreement

This Agreement, together with the Privacy Policy and Responsible Gaming Policy, constitutes the entire agreement between you and bengalbet app with respect to your use of the platform, and supersedes all prior agreements, representations, and understandings of any kind relating to the same subject matter.

10.4 Contact for Legal Matters

For any questions relating to this Agreement, or to exercise any rights described herein, please contact the bengalbet app legal and compliance team at [email protected]. Our team operates on Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week.